Kovered own and operate this website www.kovered.co.uk (“website”).  This policy governs your relationship (all visitors and users) of our website. Access to and use of this website and the products and services available through this website (collectively, the “Services”) are subject to the following terms, conditions and notices the “Terms of Use”. By using website, you are agreeing to all of the Terms of Use, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Use.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Use without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website. By using this website you agree to (including throughout the Terms and Conditions of Use, the Terms and Conditions of Sale and the Privacy Policy and Cookie Policy).

Please note that by using and ordering through the website you are entering into an agreement with a UK company and so are governed by UK law. Any disputes arising out of them shall be subject to the non-exclusive jurisdiction of the British courts.

This Website may contain links to other websites “Linked Sites”, which are not operated by Kovered. Kovered has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

By accessing, browsing, using or registering with the Kovered website you agree to abide by all terms and conditions stated below. If you do not agree with these terms, you must stop using the website immediately.

Notwithstanding the foregoing, nothing in these Terms and Conditions of Sale or Use limit or exclude or purports to limit or exclude, any statutory rights granted to you under local law (in particular consumer protection laws) which remain unaffected and in full force and effect.

Information About Us

We are Kovered, a registered trademark, and trading name of Kovered Ltd, a registered company in England and Wales. Our registered company number is 10366740. Our registered office is Chippendale And Clark, First Floor, Absol House, Ivy Road Industrial Estate, Chippenham, Wiltshire, United Kingdom, SN15 1SB

You can contact us by writing to us at the above address, by phoning 01249 465435 * (for our UK customers) or +44 1249 465435 * (for non-UK customers). You can also contact us via email [email protected] Phone lines will be staffed between 9am and 5pm GMT Monday – Friday. Lines are closed weekends, Christmas Day, Boxing Day, New Year’s Day all other public holidays in Wales, UK.

*Please note that calls to these numbers will be charged at the standard rate.

Our Right To Vary These Terms And Conditions

We reserve the right to revise, change and update these terms and conditions as we see necessary. We will publish any changes made on the website, and if we feel it necessary we will also alert users to any changes via a message on our home page.

GENERAL TERMS AND CONDITIONS OF SALE

Written Communications

Applicable laws require that some information or communications we send you should be made in writing. By using the website, you consent that you accept that communication with us will be mainly electronic. We will contact you via email or provide you with information through posting notices on our site. For contractual purposes you agree to receive communications from us electronically (to the email address you have provided us with) and that this means of communication is satisfactory. You acknowledge that all contracts, notices, information and other communications that we supply electronically satisfy any legal requirement that such communications be made in writing.

Notices

All notices given to us by you must be done so at either our postal address:
Suite 128, The Citadel, Bath Road, Chippenham, Wiltshire, SN15 2AB, United Kingdom or by email to [email protected]  When placing an order, we will give you notice at the email address supplied in accordance with your order. Notice will be deemed received and properly served within 24 hours. We may also post notices on the website which will be deemed served and received immediately. To prove the serving of any notice it must be clear that an email was sent to the correct, specified email address of the addressee.

Transfer Of Rights And Obligations

The contract formed between you and us when purchasing online is binding and you cannot transfer, reassign or dispose of a contract, or any of your rights or obligations arising under it, without prior written consent. We may transfer, reassign, subcontract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.

Events Outside Our Control

We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure event).

Our performance in respect to the contract is deemed suspended for any period under which the Force Majeure event continues, and we will have an extension of time for completion of any contract throughout that period. We will endeavour to bring the Force Majeure event to close if at all possible or otherwise to find a solution to ensure that our obligations under the contract may be performed in spite of the Force Majeure event.

Waiver

If at any point you breach these terms and conditions and we do not take any action, we are still entitled to use our rights and remedies in any future situation which constitutes a breach of these terms and conditions. If we fail to take action as a direct result of a breach, this does not constitute a waiver of any such rights and remedies, and so will not relieve you of the compliance with any such regulations. No waiver by us of any terms and conditions stated will be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Severability

If any terms and conditions included within these documents are found to be invalid, illegal or unenforceable by reason of law, it shall be severed and deleted from these terms. However, the remaining terms will continue to be valid to the fullest extent permitted by law, and will be binding and enforceable.

Entire Agreement

These terms and conditions, all related documents and those documents referred to in them constitute the whole agreement between us and therefore supersede all previous discussion, negotiations, arrangements, understanding, communications or agreements between us relating to the subject matter of the contract.

We acknowledge that when entering into a contract neither of us relies on any warranty (whether made innocently or negligently) or representation that is not set out within these terms and conditions and those documents referred to in them.

We each agree that our only liability in respect of such representations and warranties that are set out in this and related agreements (whether made innocently or negligently) will be for breach of contract. In addition, nothing in this clause limits or excludes our liability for fraud.

Our Right To Vary These Terms And Conditions

We reserve the right to revise, change and update these terms and conditions as we see necessary. We will publish any changes made on the website and if we feel it necessary we will also alert users to any such changes via a message on our home page. In any case, such changes will not affect transactions in progress (resulting from an order placed before the publication of such changes), unless any such change is required by law or governmental authority. In such cases, changes will apply to all orders previously placed, or if we send you notice of any such changes prior to dispatch confirmation, in which case we have the right to assume that you have accepted these changes to the terms (unless you notify us of the contrary within seven days of receipt of the products).

Law And Jurisdiction

Contracts formed for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (inclusive of non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising from or in connection with such contracts or their formation, inclusive of non-contractual disputes or claims, will be the subject of non-exclusive jurisdiction of the courts of England and Wales.

Notwithstanding the foregoing, nothing in these Terms and Conditions of Sale limit, exclude or purports to limit or exclude any statutory rights granted to you under local law (in particular consumer protection laws), which remain unaffected and in full force and effect.

Third Party Rights

Any person who is not party to these terms and conditions or bound by the terms of any contract with us shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.

Risk And Title

The products will be your responsibility from the time that they are physically delivered to you, the customer, or your nominated person. Should you specify an alternative delivery carrier, the products will be considered delivered once collected by the courier specified by you.

Data Processing And Privacy

For information on how we may collect and use any of your personal data, please refer to our Privacy Policy.

Limitations Of Our Liability

Nothing within these terms and conditions shall:

  • Exclude or limit our liability for fraud or fraudulent misrepresentation, our gross negligence or the negligence of our employees or agents for death or personal injury resulting from our negligence or the negligence of our employees or agents; under section 2(3) of the Consumer Protection Act, Articles 1641, 1386-1 and 2114-4 and seq. of the French Consumer Code, and the German Product Liability Act and for any matter for which it would be illegal for us to exclude or exempt our liability.
  • Restrict your statutory rights.

In addition, subject to the terms stated above and unless prohibited by your local statutory law, these Terms and Conditions of Sale shall not:

  • Make us responsible for any damage or loss caused to you where such damage or loss is not reasonably foreseeable to you and us when you agree to these Terms and Conditions of Sale, including where the damage or loss results from our breach of these Terms and Conditions of Sale; or
  • Make us responsible for any damage or loss caused to you where you are not entering into these Terms and Conditions of Sale as a consumer (as defined under your local statutory law).

Our aggregate liability to you for any loss or damage arising in connection with these Terms and Conditions of Sale shall be limited in respect of each claim to the purchase price of your order or orders.

We are not responsible for any delay or failure to comply with our obligations under these Terms and Conditions of Sale if the delay or failure arises out of any event which is beyond our control. Such events shall include, without limitation, failure of infrastructure, government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks or industrial action affecting us or our suppliers.

ADDITIONAL TERMS AND CONDITIONS OF SALE

PLACING YOUR ORDER

Our Contract

Your order represents a legal contract formed between you, the buyer, and us, the retailer. It forms an offer to buy the merchandise you have selected through the website. All orders are subject to availability of the goods, and acceptance by us. No contract is formed until the order is accepted.

Your Status

By placing an order through the website you agree that you are legally able to enter into a binding contract with us. You also agree that you are not purchasing the goods for resale and outside the course of your normal business or trade. If you are interested in purchasing goods for resale, please contact us via [email protected]  If you are not legally capable of entering into such contracts we are legally entitled to cancel the contract with you, and so will not be obliged to provide any goods.

How the Contract Is Formed

After placing an order you will receive an email acknowledging that we have received it. This does not mean that your order has been accepted, and at this point no contract has been formed. Your order constitutes an offer to buy our products. When your order is dispatched we will send you an email confirming this. This represents our acceptance of your order. All orders are subject to our acceptance and a contract has only been formed once we send you the dispatch confirmation. The contract only relates to each item named within the dispatch confirmation. Any additional items will not be under contract (and so we will not be obligated to supply them) until their dispatch is confirmed in a separate email.

DELIVERY AND DISPATCH POLICY

Postal Address

We will only dispatch items to the billing address and contact information you have placed on your order.  Any requests to change the delivery address must be requested with proof of the changed address in the form of a bill or letterhead showing the updated address details emailed to; [email protected] with reason for the change.  Please note delivery depots cannot be used for the delivery destination of your item.

  • To communicate with you about your order
  • To fulfil your order
  • For legal reasons (like paying taxes)

Timescales

We will always endeavour to deliver your order to you as soon as possible. In most cases, your order will be dispatched within 1 working days of it being placed, and in any event within 7 days beginning the day after we acknowledge your order. If for any reason we are unable to dispatch your order within this time we will contact you with an estimated delivery date as soon as possible. We will also be sure to offer you the option to cancel your order at this point.

Our warehouse and offices are staffed between 9am and 5pm GMT Monday – Friday. Orders placed out of office hours will be dispatched as soon as possible, in most cases within 3 working days but in any event within 30 days beginning the day after we acknowledge your order.

All delivery times given are estimates. During holidays or busy periods deliveries may take longer than stated. With regards to domestic deliveries, deliveries to Northern Ireland, The Highlands, The Islands and AB postcodes may take slightly longer to arrive than orders delivered to other UK postcodes. Delivery times to BFPO addresses may vary as a result of interception by the British Forces Post Office once orders have arrived at their main destination.

For international orders, delivery times may vary from country to country and times can vary depending on local delivery services and taking into account holidays and weather. All timescales given are estimates, we will only consider an order lost if it has not arrived at its destination after 30 working days from the date of dispatch and also after it is confirmed the address that has been provided for delivery is correct. A partial tracking service is offered on expedited international orders and this can be requested in the “Checkout” section before you complete your order. We cannot guarantee the reach of this tracking service and cannot be held responsible should the tracking availability cease once the order has left the UK.

Shipping Timetable

Estimated shipping times

  • United Kingdom: 1-3 business days
  • North America: 8-18 business days
  • Europe: 4-7 business days
  • Australia, New Zealand and Oceania: 8-18 business days
  • Asia Pacific: 8-18 business days

We’ll do our best to meet these shipping estimates but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.

*estimate provided by Royal Mail delivery service

As soon as you receive the goods, you are responsible for them. If a parcel is delivered damaged please inform us by email to [email protected] within 7 days of receipt using the subject title REF Returns, Missing or Broken.

Online Order Availability

We will dispatch orders to all countries where it is logistically feasible for us to do so. If we are unable to send your order to your nominated delivery destination we will inform you via email as soon as possible, and within 7 days of your order being placed.

Stock Availability

We like to make sure that all items available through the website are in stock, but unfortunately some do sell faster than we thought. If an item that you’ve ordered is out of stock we’ll let you know ASAP, and always within 7 days of you placing the order. If we are expecting some more stock in we’ll give you the option to wait, or if not we’ll offer you an alternative product or the option to cancel the order.

Conformity Of Products

Every care has been taken to ensure that all item descriptions are accurate, and demonstrate each product and its features as precisely as possible. However, sometimes we do make mistakes, and sometimes features may differ slightly from images shown online. The representation of colours may also vary slightly in the actual goods as when reproduced online. This does not affect your statutory rights.

YOUR RIGHT TO WITHDRAW

Your Rights

It is preferable that you cancel your order before the item is dispatched, however, you have 14 calendar days from the date on which you receive your order to inform us of your intention to cancel. Please be aware that you will be required to pay for the cost of returning the goods to us upon cancellation. This does not affect your statutory rights.  Items must also be shipped back to us within 21 days fo receiving your order and after we have confirmed your request to return the item.

How To Cancel Your Order

Before dispatch – Please contact us via email to [email protected] If your order has not been dispatched when we receive your order cancellation, the items will not be sent and we shall update you on the refund and cancellation procedures for your order. If possible, please include your order number within your email to help us easily identify your individual order.

After dispatch- Please contact us via email to [email protected]. If you wish to cancel your order after dispatch, you must send the item back to us as soon as you receive it, and at least within 14 days. Alternatively, you may refuse delivery from the postal courier, and it will be sent back to us using the return address. Please note that you will not be refunded for the order until either we have received your returned items, or we have received proof that the items have been returned to us. Please also note that if you have opted for express delivery, we are only obliged to refund standard (lowest available) postage charges. You are also responsible for the return shipping costs.  If the item is not returned in its original condition after cancellation, you are responsible for any loss in value.

We will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfil your order
  • For legal reasons (like paying taxes)

Please note that our offices are staffed between 9am and 5pm GMT Monday – Friday. Contact is closed during weekends, Christmas Day, Boxing Day, New Year’s Day all other public holidays in the UK. Any outstanding queries will be dealt with promptly on our return to the office.

PRICING, PAYMENT AND TAX

Pricing

Product prices on the website do not include delivery. Our delivery charges are confirmed during the checkout process and calculated based up on your country and if your have upgraded to have your item Tracked. The prices shown on the website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges.

Whilst we do try our very best, items in our online shop may occasionally be mispriced. We verify our prices as part of our dispatch procedure, and so this will be picked up before your order is shipped (and also in most cases before you have been charged for the order). If the item costs more than that stated on your order form, we will contact you to check you still want to go ahead with the order, and to get your confirmation that we are able to charge you the difference in price. If the item is less than that stated on your order, we will dispatch it straight away and refund you the difference.

In addition, product prices and delivery charges are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation.

Payment

The price of goods will be confirmed to you within the order confirmation email. Payment for all goods must be taken before dispatch by credit/debit card. Our website payments are powered by Sage Pay and also PayPal. The website accepts payment by all Visa and Mastercard debit and credit cards. Whilst our prices are given in Pounds Sterling, we accept card payments from all over the world. International orders will be charged at the current exchange rate of the card issuer.  Please note, we cannot dispatch your item until the payment is cleared with Sage Pay or PayPal and e-checks may take additional time to clear.

If you prefer not to share your card details online you may also use Paypal. Please contact us via email on [email protected] if you have any difficulties.

By email: [email protected]

If ordering from within the United Kingdom (UK) or the European Union (EU) prices are shown in Pounds Sterling (£) and are inclusive of UK value added tax (VAT), which is currently charged at 20%. This excludes orders being shipped to France and Germany, where we will charge VAT at the respective local rate, currently set at 19% for Germany and 19.6% for France. To check our prices in your local currency, please visit xe.com.

If you are ordering from outside of the UK or EU (including the Channel Islands) your order will exclude VAT.

We will not accept your payment until your order has been dispatched from our warehouse, at the point where you will receive a dispatch confirmation via email. We may also use additional security measures to protect our customers against fraud where we see it necessary, such as 3D Secure (MasterCard SecureCode and Verified by Visa). We may also contact you for additional security purposes should we deem this necessary.

Tax And Import Duties

Please note that for international orders, local import duties and/or taxes may be applicable when the order reaches the specified destination. This is your responsibility; we have no control over such charges, and are unable to estimate any tariffs. Please contact your local customs office before placing your order. Please note that you must also comply with all applicable laws withstanding for the country or region in which the product is destined.

RETURNS, REFUNDS AND EXCHANGES

Returns Policy

We want you to be happy with your order from us, which is why we have a 21-day no quibble return policy (excluding customised and personalised goods) starting the day you receive your order. This is in addition to your statutory rights and the Consumer Protection (Distance Selling) Regulations 2000.

Specifically, we guarantee to refund any item that you are not completely happy with when you notify us of your intention to return the goods within 14 days of receipt. A refund for the value of the goods will be credited to your original method of payment. For orders dispatched to countries within the EU and cancelled under the Distance Selling Regulations, we will also refund any delivery charges paid on the order. We are under no obligation to refund delivery charges for orders shipped to the rest of the world; however, we may choose to do this at our own discretion.

Any unwanted orders must be returned to us quickly and in the same condition in the original packaging. You must take care to open any packaging carefully, and in the case of screen protectors by either gently lifting the flap or by tearing the tear strip. You must take care not to rip the packaging unnecessarily. Before removing the protective layers from your screen protector, you must initially lay it over your device screen to check the fit. If you are concerned about the fit of your screen protector at this stage please contact us, rather than attempting to apply it.

Orders for which we feel you have not taken reasonable care, or orders that have not been properly packed in preparation for return and arrive damaged as a result, will result in a breach of contract by you, for which we will take reasonable action to recover any damages.

Return Conditions – UK

For all orders being returned to us from within the UK, please contact us on [email protected] Please include the packing slip from your initial order within your parcel so we can quickly identify you. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We recommend that all customers get proof of posting for any items being returned to us and keep this safe until you have received confirmation that we have received your returned goods. If you choose to use another method to return your order and the goods are not faulty this will be at your own expense. In addition, should you choose to use another method to return goods which are deemed faulty, we will only return costs of an amount which we deem reasonable.

Return Conditions – International

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.If an item is found to be defective, or in case of our error, we will refund any reasonable costs accrued in returning the order/item to us. Please note that we recommend using a standard delivery service, and will not refund postal charges over a value which we believe to be reasonable. In all other cases you will be responsible for paying the return costs. Please return any unwanted orders to:

NOTE: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.  We are are also not liable to refund the postage fees on your original order.

Kovered
Suite 128,
The Citadel,
Bath Road,
Chippenham,
Wiltshire
SN15 2AB
United Kingdom

Please make sure that you get proof of posting and enclose the packing slip from your initial order within your parcel so we can quickly identify you.

Refunds

We will refund items received back to us usually 7 days from the day after the day of receipt of the products. We will always ensure that refunds are processed as soon as possible and in any case within 30 days. Any refund will be via the same method of payment originally used for the order.

Unfortunately, other than for EU orders cancelled under the Distance Selling Regulations, we are only able to refund delivery charges when the product(s) is being returned due to being defective or due to our internal error. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.  We are are also not liable to refund the postage fees on your original order. However, we reserve the right to use our discretion and may make exceptions to any of these rules if we should so see it necessary.

Exchanges

In the event that you return your order, we will offer a suitable replacement wherever possible. The customer is responsible for the additional postage fees of the item we send and payment must be received before the item can be sent.

If the value of the item being exchanged matches that of the item being returned, we will only require additional payment to cover postage of the replacement item to your delivery address (unless any postage charge is applicable for refund on your initial order).

If the value of the item requested in exchange is less than that of the item being returned, we will refund the difference minus any postage charges accrued in dispatching the replacement item to your delivery address (unless any postage charge is applicable for refund on your initial order).

If the value of the item requested in exchange is more than that of the item being returned, we will charge your payment card for the difference (with your consent) plus any postage charges accrued in dispatching the replacement item to your delivery address (unless any postage charge is applicable for refund on your initial order). We will contact you to inform you of this before we dispatch the replacement order.

We reserve the right to use our discretion in such cases and may make exceptions to these rules if we should so see it necessary.

Defective Products Or Dispatch Error

If you return a product to us believing it to be defective we will inspect the item and contact you within a suitable time period (of no more than 14 days). If the item is proven to be defective we will refund or exchange the item and any reasonable costs incurred in returning the item to us. In case of refund, we will also refund all delivery charges you paid relating to your order. In case of exchange we will ship your replacement item free of charge. Again, any refund will be via the same method of payment originally used for the order. Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.  We are are also not liable to refund the postage fees on your original order.

The Quality Philosophy – Our Guarantee

The entire Kovered team prides itself on its dedication to creating high quality accessories. We truly believe in getting things right first time. All of our cases are guaranteed for 30 days in both the materials and workmanship. If you feel that you product does not live up to Kovered’s high standards please let us know as soon as possible. All of our bags are guaranteed for 60 days. For more information on this click here, or, to make a claim, please contact us with photos so we assess the issue.

The guarantee is carried out on a case by case analysis due to the stressful conditions protective covers and bags are likely to withstand. It does not cover screen protectors or any electronic accessories (i.e. chargers). This guarantee is not applicable for products purchased via secondary sales channels (such as Amazon, eBay, Play or Pixmania).

This guarantee does not cover the normal wear and tear of product use, improper or unreasonable wear and tear, lack of care, misuse, accidents, abuse, abnormal use, force majeure affecting the condition of the product, use for purposes other than which the product is designed, products that have been altered or modified, or damage caused by improper or unauthorised repair or maintenance by you or any third party. You are expected to take care of the product while it is in your possession.

Please note that this guarantee covers your Kovered product only, and not any compatible devices or other accessories, we do not take any responsibility for third party products. This guarantee excludes claims for incidental damages in connection with the identified fault wherever legally permitted to do so.

Kovered’s responsibility is limited to the repair or replacement of its product at its sole discretion. Where a replacement product is being sent, this will be dispatched within 14 days of receiving the item you have returned to us. Where a replacement product is unavailable, Kovered reserves the right to select a suitable alternative, as deemed fit by the company. Should no alternative be available, Kovered will issue a refund after reviewing and confirming the situation or issue up to the full amount initially paid for the item, via store credit. The amount to be refunded is up to our discretion. Where the initial product is replaced, the guarantee shall stand for the remainder of the original applicable 30 Day (cases) and 60 day (bags) period.

This guarantee is only applicable if you are the initial purchaser of the product. An invoice or confirmation email will be required to confirm this. This guarantee is non-transferable with change of ownership. Customers are required to return the goods to us for inspection at their own cost. We will then return any original items, repaired items or replacement items at our cost, if it is deemed the item is defective or had a malfunction.  This is not the case for items that are damaged due to time passed or day to day wear and tear.

ISSUES AND CONTACT

Complaints

In the rare event that you have a complaint about our products or services, please contact us as soon as possible, being sure to include your order number and contact details. We take all complaints very seriously and will investigate and attempt to rectify any problems quickly and efficiently. We always welcome feedback from our customers and we’ll take time to listen and understand anything you want to share with us.

Contact

If you want to contact us for any other reason, please feel free. We love to chat and we’d be happy to answer any questions you might have, talk over our product range or even just have a good old chinwag about the weather.